We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@spicescottsdale.com. Please note that returns will need to be sent to the following address: 2317 N. Hayden Rd, Scottsdale, AZ 85251.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@spicescottsdale.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), intimates and swim (such as bikini bottoms or panties), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@spicescottsdale.com.

 

Shipping Policy

Processing Time

Orders are processed and shipped within 1-3 business days (excluding weekends and holidays) from the date of purchase.

Shipping Methods

We offer a variety of shipping options at checkout to accommodate your preferences. Choose from standard, expedited, or express shipping based on your needs.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the selected shipping method. We strive to offer competitive and fair shipping rates for all our customers

Delivery Time

Delivery times may vary depending on your location and the selected shipping method. Standard shipping generally takes 3-7 business days, while expedited and express options provide quicker delivery.

Thank you for choosing Spice Scottsdale. We appreciate your understanding and cooperation. If you have any questions or require further clarification, please do not hesitate to contact us at shop@spicescottsdale.com.